Customer Service Event Staff – Newcastle

Event Force (part of ACESGroup) are a leading provider of customer experience solutions to the venues and events industry. The business continues to grow as a partner of choice to the industry for high quality customer service.

We are seeking casual event staff to join us on our growth journey for work at McDonald Jones Stadium, including at the upcoming Foo Fighters, Robbie Williams and Guns N Roses Concerts.

We are looking for fun, outgoing, professional team members who are passionate about providing exceptional customer experiences.

This is casual employment in line with venue event schedules. Shifts typically occur on nights and weekends and shift lengths are generally between 4 and 6 hours. Event Force works with a range of venues and events, and ongoing casual event work is available for high-performing team members into the summer season and 2027.

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·        Ushering

·        Scanning tickets

·        Managing queues

·        Selling and preparing merchandise

·        Providing directions

·        Taking Customer Orders (via a digital Point of Sale system)

·        Selling tickets and managing ticketing resolutions

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Applicants should highlight relevant or transferable experience in these roles.

·      Must be available to work: Thu 12th November (from 3:45pm), Tue 17th November (from 3:45pm), Tue 8th December (from 4:45pm)

·      Responsible Service of Alcohol (not required, highly desirable)

·      Customer service experience

·      Event ushering, ticketing or merchandise experience (not required, highly desirable)

·      Reliability, punctuality, and attention to detail

·      Exceptional personal presentation

·      The ability to follow procedures

·      Appropriate work rights in Australia

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In addition to a fun team atmosphere at the country’s best events, Event Force also offer;

·      Training opportunities (via ACESGroup internal Registered Training Organisation)

·      Minimum 4-hour shifts

·      Attractive rates of pay

·      Flexible rostering

·      Future growth opportunities/career pathways

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If you are ready to join a dynamic and growing team with a company that truly values your contribution, then APPLY NOW!

Event Force is an equal opportunity employer, committed to all forms of workforce inclusion and diversity. We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.

Event Force do not accept referrals from recruitment agencies.

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