A dependable and different customer service solution.
Event Force are the specialist provider of customer experience solutions to the venue and event industry. Reliability, quality and training set us apart.
We provide hand-selected customer service professionals who are trained to deliver the best experiences. Venues and events around the country trust us because we don't simply fill rosters; we build strong, high-performing, motivated event professionals.
Delivering memorable customer experiences
We are committed to providing exceptional customer service through staff selection, training and management.
Our partners include stadiums, arenas, theatres, public precincts, promoters, festivals, facilities, conferences, councils and hallmark events.
The best venues and event planners in the country trust us because we are reliable, transparent and make staffing easier. Providing staff who are trained, turn up and work hard contributes to our seamless staffing process.
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The Event Force Difference
We are not an event workforce or recruitment agency. We are a specialist provider of customer service professionals; recruited, trained and managed in-house.
As an active managed service partner, we select the right people tailored to your needs based on our long-term end to end industry understanding.
Our systems have been built on 40+ years of experience and success. Our team are passionate about providing reliable, consistent and professional services, every time. We are a tailored specialist customer experience partner.
Attraction
We attract personable, energetic and fun customer service personnel by working with the best venues and events. Striving to be an employer of choice, we operate ethically, providing above Award conditions and a positive environment to attract the very best event professionals.
Recruitment
We are skilled at finding staff who meet the specific needs of our partners. Our stringent process means we only select team members who represent you well. Staff do not simply sign up, they are interviewed and assessed, delivering a higher quality team who meet your requirements.
Training
Our Registered Training Organisation provides nationally recognised and tailored training for team members and our partners at scale, including tailored course development and assessment. This ensures we provide the most trained staff in the business.
Rostering
Through purpose-built innovative technology systems, we coordinate the roster schedules of our large team to deploy the right people for each engagement. Staff do not bid or sign-up for shifts; each team member is carefully placed into the event, role and venue best suited to them, and you.
Management
Our experienced management team actively manages our diverse workforce. We are certified to International Standards for Health & Safety, Quality and Environment and have integrated systems for managing a large compliant workforce. Above all, we are hands-on and actively involved in service delivery.
Reporting / Retention
We offer a reliable and transparent service model. We build high-performing teams and manage them to maximise retention, delivering a consistent and reliable team. Our innovative reporting and analytics tools provide real-time reporting and staffing insights, maximising long-term value, engagement and team retention.
Get in touch and tell us about your staffing needs
